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Connecting High Tech and High Touch for Exceptional Care

It is traditional to think of technology as replacing human labor and expertise. While that may be true in some areas, in caring for seniors, technology can have the opposite effect. By increasing efficiency, resident safety and community management solutions can actually free up staff members to spend more time with residents and provide higher-quality care.
 

Increased Engagement Through Automation and Improved Visibility

Every minute that a staff member does not have to spend on tasks that can be handled automatically by a resident safety system is another minute they can spend on resident care. Similarly, when staff can spend less time hurrying around the community to perform wellness checks on residents since their safety is being remotely monitored, they can spend more time sitting down and talking with them or helping with daily living tasks.

Allowing caregivers to work at a more senior-friendly pace benefits both the resident and the team member, and it addresses one of the most common complaints of senior living residents: feeling rushed when being assisted by staff.

More Focus on Care: Better for Residents, Better for Business

Leveraging technology can also provide a boost to business results as well.

  1. It can help increase occupancy rates by improving resident satisfaction. When a senior is happy about the care they are receiving, their family is happy as well, making it very likely that the resident will choose to remain in the community—and supported in that decision by their loved ones.

  2. More effective care can produce better outcomes when a resident is injured or becomes ill—reducing transfers to acute care and keeping occupancy numbers high.

  3. Advanced technology can also be good for business by being good for attracting and retaining skilled staff members. Increasingly, employees want to know that they are empowered by technology to have a positive impact on the workplace. An excellent way to ensure staff members stay challenged and engaged is to give them the tools they need to work effectively and to see how their efforts are contributing to the community’s success.

Purpose-Built Resident Safety Solutions

When used to its fullest potential, technology doesn’t prevent human interaction, it deepens it. Modern resident safety solutions help communities operate more efficiently. As a result, it gives busy staff members the time to spend on strengthening their connection with the residents who rely on them.

Ultimately, this produces positive business results and tremendous ROI, but that’s a secondary benefit. Better care and more rewarding relationships are the top priorities for staff who use the system, and for residents and their families.

Powerful Features that Free Up Staff to Serve Residents: CarePoint

The CarePoint on-premise e-call system is designed for safety and convenience. It’s full of leading-edge features that help caregivers get back to providing care including:

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CarePoint Notifier app. Not only does the app use information from Lifeline personal alert buttons to notify staff members about resident needs through their mobile devices, but it also enables team members to communicate with one another quickly and efficiently.

Local paging notifications. Paging systems may be used as a primary notification source or become available as back-up to the CarePoint Notifier app.

Inovonics integration. In addition to monitoring Lifeline devices, CarePoint version 6.2 is capable of integrating with Inovonics devices as well. Add this to its compatibility with local pagers, and the system offers optimal flexibility in resident safety system design and rapid deployment.

Wander management. Selective restrictions to doors and elevators keep residents safe and allow staff to respond to issues quickly. It also reassures families that their loved one has as much independence as their cognitive condition allows but within well-defined guidelines.

Maximize staff effectiveness. Access to comprehensive resident and system information reporting, including resident check-ins, enables staff to stay fully informed and work more efficiently when it comes to managing alerts from residents.

More effective oversight. Multi-level alert escalation ensures that resident needs are addressed promptly, even when staff members are faced with multiple requests at once.

For more information on CarePoint solutions, please reach out to request a software demo.