The health and safety of our Lifeline customers is our top priority and we understand that there may be questions about how we can support and protect them during this challenging time.
We want to assure you that there will be no interruption to our medical alert service monitoring; our team will continue to be available 24 hours a day, 7 days a week.
We have three Response Centers across North America staffed and ready to handle calls from our customers, and we have taken steps to ensure that this continues to be the case, regardless of whether or not the number of people impacted by the virus grows.
Lifeline customers: whether it’s an emergency related to a fall or chronic condition, or you are simply not feeling well, remember to press your button for assistance. We’ll always be there for you.
For non-emergency calls, questions or concerns, please contact a Customer Support Specialist at 1-800-635-6156.
Our Customer Support staff is available Monday – Friday 8am-8:30pm EST and Saturday 10am-4pm EST*.
*Customer Support is a separate team from our Trained Care Specialists. Our Response Center is staffed 24/7 and always available to answer your button press.
The CDC has identified certain groups as being at a higher risk of becoming very sick from COVID-19, commonly known as the Coronavirus. This group of people includes:
As most of us have seen in the news, response to local outbreaks of Coronavirus varies, but in some circumstances events are being cancelled, schools are being closed, and in New York, one community is being fully quarantined.
The CDC and World Health Organization and local state governments are beginning to release tips & resources for older adults and high-risk populations to help reduce worry and ensure people are as prepared as possible should their community become affected.
First, stay calm. While cases of Coronavirus continue to grow, the general population is still at low-risk for the virus.
From the CDC, here are some things you can do to be better prepared for Coronavirus:
In addition to the above, ensure you are following regular good hygiene practices like hand washing, covering your cough, and staying home when you are feeling ill.
For populations at risk to become very sick from Coronavirus, consider shopping during off hours, or engaging with a food delivery service.
Lastly, if you are a Philips Lifeline customer, please press you button any time you are feeling ill. One of our Trained Care Specialists is prepared to connect you with the help you need.
© Lifeline 2021. All rights reserved
1 AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help. Button signal range may vary due to differing environmental factors.
2 When reminded by the Philips Medication Dispensing Service, seniors dispense medication on time 98.26% of the time — Journal of Gerontological Nursing, July 2004.
3 With GoSafe, coverage outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe button is done by the user as needed, when connected to the charger.
4 Claim is based on the number of subscribers.
5 GoSafe 2 coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe 2 button is done by the user as needed, when connected to the charger.
6 up to 1 meter of water for 30 minutes. Refer to IFU for more details.
For HomeSafe and GoSafe wireless service: A customer phone number is required to enroll in the service. Assume the location of the communicator is in an area with sufficient access to coverage by the AT&T wireless network.
The $29.95 option for HomeSafe landline service is available to new customers only. Other fees and taxes may apply. Subject to change without notice.
Caution: To reduce any risk of strangulation, Philips Lifeline neck cords are designed to break apart under certain conditions. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guard rails, or who might encounter other protruding objects upon which the cord can become tangled.
